TETFund Warns Tertiary Institutions on Quality Service Delivery

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By Abraham Olatokunbo

The Tertiary Education Trust Fund (TETFund) has charged the 226 public tertiary institutions statutorily benefiting from its interventions to inculcate efficient service delivery to ensure Nigerian higher institutions compete favourably with the best in the world.

The organization warned that its desire to achieve results, in line with its mandate, could be jeopardized if  tertiary institutions render dysfunctional services.

The Executive Secretary of TETFund,
Prof. Suleiman Bogoro, represented by a Director in his office, Uchendu Wogu, stated this in Abuja during a workshop organised for nodal officers and directors of quality assurance of the 226 beneficiary institutions with the theme: “Building skills for effective service delivery.”

He said the workshop being the first of its kind, was organised to engender synergy between TETFund and its beneficiary institutions.

“We want to achieve result as TETFund in line with our mandate; however, this could be jeopardized if there are dysfunctional services in our beneficiary institutions.

“The hallmark of TETFund is built on the bedrock of effectiveness and efficiency. This is because of the anticipated impact we seek to achieve in all our beneficiary institutions”, Bogoro said.

According to him, the theme of the workshop was crafted on the premise of building skills for effective skills in the benefiting institutions.

The TETFund boss said the training would equip participants with skill-oriented ideas in the face of global competitiveness, adding that key objectives of building skills for effective service delivery will be extensively delivered by experienced resource persons.

He said areas of interest in the training included “Quality assurance methods and enforcement in infrastructure and content abased interventions in the beneficiary institutions,” as well as “strategic planning, corporate objectives and call analysis; effective communication and efficient service delivery in the era of ICT,” among others.

Speaking on the expected outcome of the workshop, the National Coordinator of SERICOM, Nnenna Akajemeli, expressed confidence that the training will enhance better management of processes and systems, and would be monitored to also measure compliance.

She said when processes and systems are monitored to measure compliance, satisfaction and quality service delivery would also be assured.

Akajemeli further stated that quality and honest feedbacks are expected from the beneficiary institutions at the end of the training; as well as better engagement between the institutions and the service providers in TETFund.

“We expect effective partnership thereafter; and the new intervention guidelines are also here;  and so they are going to take them through the processes of these guidelines and what it entails.

“It is preparing them to come forward with their expected obligations; so at the end we expect enhanced engagement between the beneficiary institutions and their service provider, TETFund”, she said.

 

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