The Nigerian Communications Commission (NCC) the telecoms industry regulator, has commended Globacom on its outstanding performance in consumer complaint management and resolution.
In a letter to the company, which was signed by Kabiru S. Haruna, Principal Manager, Consumer Protection & Advocacy
Consumer Affairs Bureau (CAB), the Commission expressed happiness at Globacom’s treatment and resolution of customer issues during the month of August, 2026.
The letter read in part: “We are pleased to note that your organization achieved and surpassed the Commission’s complaint resolution thresholds of 90% and 97% for Level 2 (L2) complaints. This accomplishment reflects your commitment to regulatory compliance, consumer satisfaction, and the continuous improvement of service delivery.”
NCC noted that Globacom’s dedication to timely complaint resolution and adherence to established Service Level Agreements (SLAs) put in place by the Commission has contributed significantly to enhancing consumer confidence and promoting a positive customer experience within the telecommunications sector.
The Commission further encouraged Globacom to sustain this level of outstanding performance while continuing to implement measures aimed at further improving service quality and consumer satisfaction.
Globacom noted that constant training of its customer-interfacing staff and investment in the latest technology were responsible for observed improvement. The company promised not to relent in this regard.
